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Will I be charged sales tax?
North Carolina residents will be charged sales tax |
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What payment types do you accept?
- Visa
- Mastercard
- American Express
- Discover
- Google Checkout |
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Can I pick up my order personally and save on my Shipping and Handling fees?
Unfortunately, we do not currently have a customer service center for pickup of items. We ship all items to our customers directly. |
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How can I get a replacement for a damaged or incorrect item?
If your items are damaged or packaged incorrectly, we will re-ship your items.
All damaged or incorrect items must be returned to us for verification prior to re-shipment. No refunds will be permitted.
If you received a damaged or incorrect item, we are happy to replace it for you. Please fill out a Return Authorization Form and mail the item back to us. This form must be included with your return in order to qualify for an exchange. |
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How do I contact you?
If you cannot find what you need to know, please contact us using any of the following ways:
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Why should I create a Login?
By creating a login you gain the ability to view your order history including details of each order, ability to save the contents of your cart and receive promotional coupons from our store. |
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What is your 15 day satisfaction guarantee?
All unopened items in which payment cleared within the last 15 days may be sent back to us for a full refund. Return shipping charges as well as original shipping and handling (S&H) charges will not be reimbursed. Refund will be issued by the original method of payment. No exchanges or store credits will be given. Refunds will only be issued for items returned. |
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What is your security guarantee?
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Do I have a security guarantee? We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! YouVogue.com uses the best technology available, Secure Socket Layer encrypting(ssl), to keep your private information and credit card information as secure as possible during transactions. We do not store credit card information on our store. Also remember that we do not sell any of your information to any third parties. |
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How Is My Privacy Protected at YouVogue.com?
We at YouVogue.com value your business, and your trust. Therefore, we will not sell nor give away your e-mail address (or any other personal information) to other businesses.
The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, order processing, and tracking number). We may e-mail you coupons or discount offers in the future.
If you do not wish to receive any promotional offers from us, simply click on the "Unsubscribe" link at the bottom of each promotional email sent. Our system will automatically unsubscribe you and delete your email address from our database. We thank you for your business and trust. |
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Why does my billing statement appear as Scent Of Silk, Inc.?
The web site name (YOU VOGUE) will NOT appear on your credit card billing statement. Instead, your credit card or your PayPal account will be billed by "Scent Of Silk, Inc." our parent company. |
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